Privacy Policy

Coacheedoo PTE. LTD.
160 Robinson Road, #14-04,
Singapore Business Federation Center,
Singapore 068914

At Coacheedoo PTE. LTD. ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policyexplains how we collect, use, disclose, and safeguard your information when you interact with our website, purchase Coacheedoo Cards, or engage in our coaching services, training, supervision, or mentoring programs.

By using our services or providing your information, you consent to the practices described in this policy.

1. Information We Collect

A. Personal Data You Provide

We may collect the following personally identifiable information ("Personal Data") when you:

• Order Coacheedoo Cards (via our website or print-on-demand partners):

  • Name, email address, shipping address, phone number, and payment details.

• Engage in Coaching Services, Training, Supervision, or Mentoring:

  • For certification or CCE points (e.g., ICF, EMCC):
    We collect and share only the data necessary for your certification or the receipt of Continuing Coach Education (CCE) points, such as:

    • Name

    • Email

    • Date and duration of coaching/supervision/mentoring sessions

    • Type of service (e.g., coaching, supervision, mentoring)
      This data is shared exclusively with coaching certification bodies (e.g., ICF, EMCC) to maintain a coaching log and demonstrate excellence in practice.
      We will never share the content, themes, or details discussed during sessions. All session content is strictly confidential.

  • For sponsored sessions:
    If your coaching, supervision, or mentoring session is sponsored by an organization (e.g., your employer), we will only share information with that organization at your explicit request. We will never initiate sharing this information on our own behalf.

  • General contact and payment information (e.g., name, email, phone number, payment details).

• Contact Us (via forms, email, or chat):

  • Name, email, and the content of your messages.

• Create an Account (if applicable):

  • Username, password, and profile information.

B. Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address, browser type, device information, and operating system.

• Cookies and tracking technologies (see Section 4).

• Usage data (e.g., pages visited, time spent on the site).

C. Payment Information

We do not store your full payment card details. Payments are processed through secure third-party providers (e.g., Stripe, PayPal), which comply with PCI-DSS standards. We may retain the last 4 digits of your card and transaction details for record-keeping.

2. How We Use Your Information

We use your Personal Data for the following purposes:

3. How We Share Your Information

A. With Service Providers

We share your data with trusted third parties to operate our business, including:

• Print-on-demand partners (to fulfill card game orders).

• Payment processors (e.g., Stripe, PayPal).

• Shipping carriers (e.g., DHL, FedEx).

• Email and CRM tools (e.g., Mailchimp, HubSpot).

• IT and hosting providers (e.g., AWS, Shopify).

• Coaching certification bodies (e.g., ICF, EMCC) only for the purpose of certification, accreditation, or CCE points. Shared data is limited to name, email, date, and duration of sessions.

These providers are contractually obligated to protect your data and may only use it for the purposes we specify.

B. For Legal Reasons

We may disclose your information if required by law or to:

• Comply with a court order, subpoena, or government request.

• Protect our rights, property, or safety (or those of our users).

• Enforce our Terms of Service or this Privacy Policy.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. We will notify you of any such change.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance your experience (e.g., remembering your preferences).

• Analyze traffic and usage (e.g., Google Analytics).

• Serve targeted ads (if applicable).

Your Choices:

• Browser Settings: You can disable cookies in your browser, but this may affect website functionality.

• Opt-Out Tools: For advertising cookies, use tools like the NAI Opt-Out or Google Analytics Opt-Out.

5. Data Retention

We retain your Personal Data for as long as necessary to:

• Fulfill the purposes for which it was collected (e.g., order fulfillment, service delivery).

• Comply with legal obligations (e.g., tax records for 7 years under Singapore law).

• Resolve disputes or enforce agreements.

Specific Retention Periods:

• Order Data: 7 years (for tax/compliance).

• Coaching Session Logs (for certification): Retained as required by ICF, EMCC, or other accreditation bodies(typically 2–7 years).

• Coaching Session Content: Never stored or shared (strictly confidential).

• Marketing Data: Until you unsubscribe or request deletion.

6. Your Rights (GDPR/UK GDPR/PDPA)

A. For EU/UK Residents

Under GDPR/UK GDPR, you have the following rights:

1. Right to Access: Request a copy of the Personal Data we hold about you.

2. Right to Rectify: Correct inaccurate or incomplete data.

3. Right to Erase: Request deletion of your data (subject to legal exceptions, e.g., tax records or certification requirements).

4. Right to Restrict Processing: Limit how we use your data.

5. Right to Data Portability: Receive your data in a machine-readable format.

6. Right to Object: Opt out of direct marketing or processing based on legitimate interest.

7. Right to Withdraw Consent: For processing based on consent (e.g., marketing emails).

To exercise these rights, contact us at [support@coacheedoo.com]. We will respond within 30 days.

B. For Singapore Residents

Under the Personal Data Protection Act (PDPA), you may:

• Request access to or correction of your Personal Data.

• Withdraw consent for marketing purposes.

7. Confidentiality of Coaching Sessions

• All discussions, themes, and content shared during coaching, supervision, or mentoring sessions are strictly confidential.

• We will never share the content of sessions with any third party, including certification bodies, unless explicitly requested by you (e.g., for sponsored sessions).

• Sponsored Sessions: If your session is sponsored by an organization (e.g., your employer), we will only share information with that organization at your explicit request. We will never initiate sharing on our own behalf.

8. Data Security

We implement industry-standard measures to protect your data, including:

• Encryption (SSL/TLS for data in transit).

• Secure storage (password-protected databases, access controls).

• Regular audits to ensure compliance with security standards.

However, no online transmission is 100% secure. We cannot guarantee absolute security, but we strive to protect your information to the fullest extent possible.

9. International Data Transfers

• EU/UK Clients: Your data may be transferred to Singapore (our headquarters) or other countries where our service providers operate. We ensure such transfers comply with GDPR/UK GDPR by:

  • Using Standard Contractual Clauses (SCCs).

  • Relying on adequacy decisions (where applicable).

• Singapore Clients: Your data is primarily processed in Singapore, which has strong data protection laws (PDPA).

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe we have collected data from your child, please contact us to request deletion.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or a notice on our website. Continued use of our services after such changes constitutes acceptance of the new policy.

12. Contact Us

For questions or requests regarding your data or this policy:

Email: [support@coacheedoo.com]
Address: 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914

Last updated: May 8, 2026
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